wordie Platform Account Terms
When you create an account on wordie, you agree to the terms that govern your use of our platform. These terms apply whether you access wordie through an Android APK, an iOS browser, or a desktop computer. We've written them in plain language so you understand your rights and our obligations clearly.
Our terms cover account creation and verification, deposits and withdrawals, game rules and settlement, bonus terms, dispute resolution, and jurisdiction restrictions. We update these terms occasionally to reflect changes in our service or applicable law. When we make material changes, we notify you through your account or email, and the updated terms take effect after a notice period. Your continued use of wordie after the notice period means you accept the updated terms.
This page outlines the key points. For the complete legal text, refer to the full Terms and Conditions document linked at the bottom of every wordie page. If you have questions about any term, contact our support team through the in-app chat or email.
Account Opening and Verification on wordie
To open a wordie account, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We do not offer accounts in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access and use comply with your own jurisdiction's law.
During account creation, you provide your name, email, phone number, and date of birth. We use this information to verify your identity and prevent fraud. You must provide accurate information; false or misleading details may result in account suspension or closure.
Before your first withdrawal, we require identity verification (KYC). You must upload a scan of your national ID or passport, proof of address (utility bill or rental agreement dated within three months), and a selfie holding your ID. This verification is mandatory and typically completes within subject to verification. Once verified, you can withdraw to your registered payment method.
Account Security on wordie
You are responsible for keeping your login credentials confidential. We recommend using a strong password and enabling two-factor authentication if available. If you suspect unauthorized access, contact support immediately. We will not be liable for losses resulting from your failure to protect your credentials.
Deposits and Withdrawals
We accept nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking) post instantly to your wordie balance. Bank transfers and local payment deposits may take 1–3 business days depending on your bank's processing. There are no deposit fees on wordie.
Withdrawals route to your registered payment method. E-wallet withdrawals typically post within minutes; bank transfers follow your bank's standard processing windows. We may delay withdrawals if we detect suspicious activity or if your account is under review for compliance reasons. We will notify you of any delay and the reason for it.
We reserve the right to refuse a withdrawal if we believe it violates our terms or applicable law. For example, if your account shows signs of money laundering or if you attempt to withdraw funds that were deposited using a payment method not registered to you, we may freeze the withdrawal pending investigation.
Game Rules and Settlement
All games on wordie—sportsbook, live dealer, slots, and esports—are governed by specific rules. For sportsbook bets on Liga 1, Piala AFF, Champions League, and other markets, settlement occurs when the match or event concludes. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), settlement occurs when the hand or round concludes. For slot games, settlement occurs instantly when the spin result is determined.
All slot games use certified random number generators (RNG). All live-dealer games are conducted by real dealers in licensed studios. All sportsbook odds are market-based and update in real time. We publish the return-to-player (RTP) rate for each slot game on its detail page.
If you believe a game was settled incorrectly, contact support with your transaction reference ID and the time of the game. We review the underlying data and resolve disputes within hours. If an error is confirmed, your account is credited the difference.
Our wordie Policies and Restrictions
We at wordie maintain strict policies to protect our players and comply with applicable law. We do not allow multiple accounts per person. If we detect duplicate accounts, we may close all of them and forfeit any balance. We do not allow account sharing or use by minors. We do not allow betting on behalf of others or using wordie for money laundering.
We monitor all accounts for suspicious activity. If we detect patterns consistent with fraud, money laundering, or abuse of bonuses, we may freeze your account pending investigation. We will notify you of the reason for the freeze. If our investigation confirms a violation, we may close your account and forfeit your balance. If no violation is found, we will unfreeze your account.
Jurisdiction and Service Availability
Our services are available only where local law permits. We do not offer accounts or wagers in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access and use comply with your own jurisdiction's law. If you are in a restricted jurisdiction, you must not create an account or use wordie.
We may restrict or close your account if we determine you are accessing wordie from a prohibited jurisdiction. We may also restrict your account if we believe you are circumventing our geographic restrictions (for example, using a VPN to mask your location). Circumventing geographic restrictions violates our terms and may result in account closure and forfeiture of balance.
Dispute Resolution
If you have a dispute with wordie, contact our support team first. We aim to resolve disputes within 48 hours. If you are not satisfied with our resolution, you may escalate your complaint in writing to our compliance team. We will investigate and respond within 5 business days.
If you remain unsatisfied after our investigation, you may pursue dispute resolution through your payment provider (if the dispute involves a deposit or withdrawal) or through applicable legal channels in your jurisdiction. Our terms are governed by the law of the jurisdiction where wordie is licensed. Any legal action must be brought in that jurisdiction's courts.
Your Rights on wordie
- Access your account and betting history anytime
- Withdraw your balance to your registered payment method
- Request account closure or temporary suspension
- Dispute a game settlement or transaction
Our Rights on wordie
- Verify your identity and freeze accounts under review
- Close accounts that violate our terms
- Forfeit balances from closed accounts
- Update terms with notice to you
We at wordie are committed to fair play and transparent operations. Our terms reflect this commitment. By creating an account on wordie, you acknowledge that you have read and understood these terms and agree to be bound by them. If you do not agree with any term, do not use wordie.