wordie Platform Privacy Notice
This page describes what we collect when you use wordie and how we keep that data protected. We at wordie take your privacy seriously. When you create an account, deposit funds via DANA or e-wallet, place a bet on Liga 1, or spin a slot game, we collect certain information. We use that information only to verify your identity, process your payments, settle your bets, and comply with local regulations. We do not sell your data to third parties, and we do not share your betting history with advertisers.
Our privacy practices reflect the jurisdictions we serve. If you access wordie from Jakarta, Surabaya, Bandung, or Medan, your data may be processed on servers located outside Indonesia. We maintain industry-standard encryption for all sensitive information—your login credentials, payment methods, and personal identification documents. Our servers are protected by firewalls and regular security audits.
This notice explains what data we collect, how we use it, who has access to it, how long we keep it, and what rights you have. If you have questions about our privacy practices, contact our support team through the in-app live chat or email the address listed at the end of this page.
What Data We Collect on wordie
We collect data in three categories: account information, transaction information, and technical information.
Account information: When you register on wordie, we collect your name, email address, phone number, date of birth, and national ID number (or passport number if you're a foreign national). We also collect your residential address and proof of address (utility bill or rental agreement). This information is required for account verification and compliance with anti-money-laundering regulations. We do not collect this data for marketing purposes—only for identity verification and regulatory reporting.
Transaction information: We record every deposit, withdrawal, bet, and game result on your wordie account. This includes the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date and time, and the outcome. We keep this information to settle disputes, prevent fraud, and maintain audit trails for regulatory review. Your betting history is visible only to you and our compliance team.
Technical information: We collect data about how you access wordie: your device type (Android phone, iOS phone, desktop), your IP address, your browser type, and your approximate location (country or region level, not street address). We also collect information about your app usage: which games you play, how long you play, and when you log in and out. This information helps us optimize our platform for mobile performance and identify technical issues.
How We Use Your Data on wordie
We use your data for five purposes. First, account management: we verify your identity, process your login, and maintain your account balance. Second, payment processing: we route your deposits and withdrawals to the correct payment processor (mobile banking, local payment, or your bank). Third, game settlement: we record your bets, calculate payouts, and credit your account with winnings. Fourth, fraud prevention: we monitor for suspicious activity, such as multiple accounts from the same IP address or unusually large withdrawals. Fifth, regulatory compliance: we maintain records for tax authorities and anti-money-laundering agencies in jurisdictions where we operate.
We do not use your data for marketing emails, SMS campaigns, or targeted advertising. We do not sell your email address or phone number to third parties. We do not share your betting history with other gaming platforms or with data brokers.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to provide our service. Our payment processors (the companies that handle online payment, e-wallet, and bank transfers) receive your name, account number, and transaction amount. These processors are bound by their own privacy policies and are required to protect your data. Our hosting provider (the company that runs our servers) has access to technical logs but not to your personal information or betting history. Our compliance consultants may review anonymized transaction data to ensure we meet regulatory requirements, but they do not see your name or personal details.
We may disclose your data if required by law—for example, if a court orders us to provide information for a criminal investigation or if a tax authority requests records. We will notify you of such requests unless we are legally prohibited from doing so.
Data Retention on wordie
We keep your account information for as long as your account is active. After you close your account, we retain your transaction records for seven years to comply with financial regulations. We delete your personal information (name, ID number, address) after three years of account inactivity, unless we are required by law to keep it longer.
Your Rights and Our Commitments on wordie
You have the right to access your data. Log in to your wordie account and view your personal information, transaction history, and account settings. You can update your email address, phone number, and notification preferences at any time. If you want a copy of all data we hold about you, contact our support team and we will provide it within 30 days.
You have the right to request deletion of your account. If you close your account, we will delete your login credentials and personal information after three years of inactivity. However, we will retain your transaction records for seven years as required by financial regulations. You cannot request deletion of transaction data because it is needed for regulatory compliance and dispute resolution.
You have the right to object to certain uses of your data. If you do not want to receive push notifications about new games or promotions, you can disable notifications in your account settings. If you do not want us to use your technical data to optimize our platform, you can contact support, but note that this may limit our ability to fix bugs or improve performance on your device.
Security Measures We Undertake
We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data in transit. Your password is hashed and salted, meaning we do not store your actual password—only a cryptographic representation of it. Your payment methods are never stored on our servers; payment processors handle card and bank data directly. Our servers are protected by firewalls, and we conduct regular security audits. We limit access to your personal data to employees who need it for their job (such as our compliance team reviewing withdrawals). All employees sign confidentiality agreements.
We cannot guarantee absolute security. If you believe your wordie account has been compromised, change your password immediately and contact our support team. If you believe your payment method has been used fraudulently, contact your bank or payment provider directly.
Contact Us About Privacy
If you have questions about our privacy practices, contact us through the in-app live chat on wordie or email our privacy team. We will respond within five business days. If you believe we have violated your privacy rights, you may file a complaint with the data protection authority in your jurisdiction.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited.