wordie Casino & Sportsbook FAQ

We at wordie operate in jurisdictions where local law permits online gaming and sportsbook wagering. We do not claim to be licensed in any specific country. Service availability depends on your location and local regulation. If you are unsure whether wordie is available where you live, contact our support team before registering. We use geolocation to verify your access; if you are in a prohibited jurisdiction, we will block your account. Users are responsible for confirming that access to wordie complies with their own jurisdiction's law.

KYC (Know Your Customer) verification confirms your identity before your first withdrawal. We require a valid national ID (such as a KTP for residents of Indonesia) or passport, and proof of address (utility bill or bank statement issued within the last three months). You upload these documents through your wordie account settings. Our team reviews them within two to five business days. During Liga 1 or Piala AFF seasons, verification may take slightly longer due to high volume. You can log in and deposit before verification is complete, but you cannot withdraw until your documents are approved.

You can adjust several account settings within wordie: notification preferences (push alerts for sports results, live-dealer game availability); currency and timezone; and language. You can also request a temporary account pause (suspension) through the settings menu. A pause prevents you from logging in and betting for a set period (typically seven days to one month). To request a pause, contact our support team via live chat with your preferred duration. Pauses are processed within one business day. A pause is not the same as permanent account closure — you can request reactivation after the pause ends by contacting support.

We accept deposits through several Indonesia-region payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Minimum deposit amounts vary by method, typically starting from our welcome offer for e-wallets and our welcome offer for bank transfer. There is no fixed maximum, but very large deposits may require additional verification. E-wallet deposits (mobile banking, local payment, online payment, e-wallet) are processed instantly. Bank transfers may take one to two business hours during business days, or longer on weekends or public holidays (such as Idul Fitri or Idul Adha). Check the deposit screen in your wordie account for current limits and estimated processing times for your chosen method.

We do not charge fees on deposits. Your full deposit amount is credited to your wordie account. Withdrawals to mobile banking, local payment, online payment, or e-wallet have no fee from wordie; however, your e-wallet provider may charge a small transfer fee, which is deducted by them, not us. Bank withdrawals (mobile banking, local payment, online payment, e-wallet) may incur a small processing fee depending on the bank and your account tier. The exact fee (if any) is shown on the withdrawal confirmation screen before you submit the request. If you withdraw during a public holiday such as Idul Adha, processing may be delayed until the next business day, but no additional fee applies. Check your withdrawal receipt in wordie for the exact amount received.

If you have been given a promotion code by wordie, you can enter it during account registration or in your account settings under "Promotions" or "Bonus codes". Type the code exactly as provided (codes are case-sensitive) and click "Claim" or "Apply". The system will validate the code and credit the promotion to your account if eligible. Promotions are subject to terms — for example, some bonuses may only apply to specific games (such as slots) or require a minimum deposit. Read the promotion details before claiming. If a code is not recognized or has expired, contact our support team via live chat. We cannot add expired codes retroactively, but our team can help troubleshoot invalid codes.

RTP stands for Return to Player. It is the percentage of all bets placed on a slot game that the game is designed to return to players as winnings over a very large number of spins. For example, an means the game returns 96 cents on average for every our welcome offer wagered (over millions of spins). RTP is a long-term statistical average; individual sessions can vary widely. High-RTP games (such as Fortune Tiger at 96–non-specific info) tend to pay back more than low-RTP games (90–non-specific info). We display the RTP for each game (Aviator, Sweet Bonanza, Gates of Olympus, Mahjong Ways) in the game information screen. RTP does not guarantee a win — it is simply a measure of the game's payout rate over time.

Live-dealer games on wordie feature real dealers in licensed studios, shown via video stream. You can play blackjack, roulette, baccarat, and Dragon Tiger from your mobile or computer. You place bets through the wordie app; the dealer conducts the game in real time. Bets are settled immediately after the outcome. You can interact with the dealer via live chat in some games. The stream quality depends on your internet connection (4G or WiFi). If your connection drops, your bet is still valid and will be settled; you can reconnect when your connection is restored. Live-dealer tables may have minimum and maximum bet limits displayed before you sit. Games settle within seconds to minutes depending on the game type.

We offer betting on football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Odds are displayed in decimal format (for example, rules means a our welcome offer bet returns our welcome offer if it wins). Odds are set by our sportsbook and update in real time as betting volume changes. You can bet on match outcomes (win/draw/loss), goal totals, handicaps, and other markets. Once you place a bet, the odds are locked and cannot change. Bets settle within minutes of the match ending. Results are determined by official league sources. If a match is abandoned or rescheduled, settlement rules are published in our terms. You can view your betting history and past results in your wordie account at any time.

Our live chat support is available during standard business hours, typically 09:00 to 22:00 (Jakarta time) seven days a week. During peak times such as Liga 1 match days or Piala AFF tournaments, chat may experience longer wait times. If you contact us outside business hours, your message is queued and we will respond within the next available support window (usually within 12 hours). For urgent issues such as account lockout or suspected fraud, include "URGENT" in your first message. You can also email our support address at any time; email responses typically take two to five business days. For simple queries (deposit status, game rules), live chat is faster than email.

Protect your wordie account by using a strong, unique password (at least 8 characters with uppercase, lowercase, numbers, and symbols). Never share your password or login credentials with anyone, including wordie staff. Log out when you finish playing, especially on shared devices. Enable notifications in wordie to alert you of login activity. If you suspect unauthorized access, change your password immediately and contact our support team. We use encryption to protect your data in transit and at rest. However, you are responsible for keeping your device secure and your login credentials private. Do not use wordie on public WiFi without a VPN. If you forget your password, use the password reset link on the login page; we will send a reset link to your registered email.